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At TheYarnJourney, every product is handmade with care and made to order. We follow a strict return and refund policy.
1 No Returns or Exchanges
All orders are final once confirmed and processed.
2 Eligible Refunds
- Product damaged during transit
- Incorrect or incomplete order received
3 Unboxing Video Required
- Record a continuous uncut unboxing video
- Share within 24 hours of delivery via WhatsApp or Instagram DM
⚠️ The unboxing video is mandatory proof.
4 Resolution
- Replacement of the product, or
- Store credit (depending on availability)
We respect your privacy and are committed to protecting your personal information.
1 Information We Collect
- Name, phone, email, shipping address
- Payment details (via secure third-party apps)
2 How We Use It
Only to process orders, communicate updates, and improve services. We never sell your data.
3 Payments
Processed via GPay and PhonePe. We do not store payment details.